An Introduction and Job History

Robin K. Ricca

Saint Louis, MO

(314) 873-8462

robinricca@gmail.com

LinkedIn

 

Executive Summary

Adaptive, with a job history showcasing extensive customer service, office administration, and front desk reception. Comfortable with asking questions, listening and building rapport. Skilled at procedure acquisition and task prioritization.

College Education

01/06-03/06          CSU Cooperative Extension Service (Broomfield, CO)
                             Broomfield County Master Gardener Program

10/02 - 04/04        Westwood College of Aviation Technology (Broomfield, CO)
                            Associates of Occupational Studies, Airframe and Powerplant

                                         

01/96-09/97          University of Colorado at Denver (Denver, CO)
                             Bachelors’ Degree, Management Information Systems 
                            (14 credit hours)

                                        

Job Chronology

11/15-Present Dad’s Cookie Company (St. Louis, MO)

                       Order Manager/VP Admin Assistant (Seasonal)

·         Saved company $3000 in FedEx lookup fees

·         Download all online orders

·         Manage order entry

·         File orders, invoices and tax paperwork for Vice President and President/CEO

·         Process credit card transactions

·         Create shipping labels in FedEx Ship Manager

·         Handle incoming calls

·         Invoice corporate and individual customers in Quickbooks

·         Also employed in this position November-January 2014, 2012, and 2011

04/15-11/15 US Dept of Veterans Affairs (Jefferson Barracks VA Medical Center, St. Louis, MO)

                     Customer Service Representative, Veterans Canteen Service Call Center

·         Achieved $100,000 in inbound sales

·         Answered multi-line phone (NEC DTerm Series i) in high volume call center

·         Completed order requests with minimal supervision

·         Maintained relationships with thirty vendors across multiple industries such as clothing, lawnmowers, jewelry, automotive, mattress sets, and household appliances

·         Handled communication between customers, coworkers and vendors to verify product availability and complete order process

·         Completed order entry in proprietary database (Citrix based POMS application, version 15.259a for Windows NT, version 6.01. Citrix client version 13.4.300.10)

·         Graded on order accuracy

·         Resolved customer escalations and cancellations

·         Maintained order process instructions for all 30 vendors.

·          Tracked orders and maintained order procedures in MS Excel 2010

·         Managed vendor contact information in MS Excel 2010 spreadsheet

·         Completed customer callbacks within 24 hours

·         Configured printer watermarks and email filters for  team members

·         Trained new employees and provided assistance to team members as needed

·         Other software programs used: Adobe Reader, Reflection for UNIX and OpenVMS, IE 11, Sharepoint WorkSpace 2010, and browser based inventory tracking tools for vendors such as Whirlpool, Sears, 800Flowers.com, Dell, and Cherokee

02/15-4/15 Express Employment Professionals (St. Louis, MO)

                   Staffing Consultant

·         Created script to ensure best candidate placed for open positions

·         Addressed immediate staffing requirements for clients

·         Contacted associates to verify eligibility

·         Scheduled interviews for new associates

·         Answered incoming calls

·         Addressed associate questions regarding assignments

·         Updated associate accounts to reflect availability and recent contact

01/15-2/15 ARC Document Solutions (St. Louis, MO)

                   Office Administrator (Temporary position)

                   Contract Agency: Snelling (Creve Coeur, MO)

·         Managed all customer invoicing

·         Tracked all reprographic orders to completion

·         Submitted daily accounting reports to corporate office

·         Completed order transactions (cash, credit, check)

·         Greeted customers

·         Opened and closed office when scheduling required

·         Managed end of month copy machine "per-click" billing for corporate clients

·         Handled petty cash

·         Tracked in-house resource usage (paper, supplies, toner)

09/14-12/14 Vermeer Midwest (Chesterfield, MO)

                      Service Department Secretary (Temporary position)

                      Contract Agency: Snelling (Creve Coeur, MO)

·         Answered phones for reception area and Service Department

·         Utilized CDK Global Heavy Equipment's IntelliDealer software (Integrated Dealer Management System) to manage equipment maintenance tracking process

·         Created  internal work orders for parts and shop tasks each month

·         Verified work order fields properly completed by mechanics prior to being closed

·         Obtained PO's from customers for work orders that require them

·         Contacted customers on past due accounts

·         Managed warranty claims

·         Collected and filed weekly forklift and crane inspections

·         Created monthly maintenance work orders

·         Compiled  trailer and machine (equipment) DOT inspection forms for customers

02/14-09/14 Sansone at Lafayette Family and Elderly Apartments (St. Louis, MO)

                     Leasing Office Assistant (Temporary assignment)

                     Contract Agency: Express Employment Professionals (St. Louis, MO)

·         Streamlined processes to reduce paper waste and shorten waiting times

·         Conducted HUD and Low Income Tax Credit File interviews for new residents

·         Coordinated lease renewals/recertifications for existing residents

·         Completed more renewals by calling residents to set up appointments for interviews

·         Filed HUD and LIHTC paperwork in accordance with audit requirements

·         Entered maintenance work orders into RealPage OneSite property management system

·         Notified maintenance personnel of emergency work orders (HVAC isues, leaks, etc.,.)

·         Accepted rent payments from tenants

·         Posted rent payments in OneSite

·         Composed resident notification letters (rent changes, pest control, etc.)

·         Updated resident file checklists

·         Entered waitlist applications into OneSite

·         Managed resident questions and concerns

·         Answered multi-line phone

·         Coordinated vendor visits with maintenance personnel

·         Distributed utility checks

·         Managed activity calendar for elderly residents (bingo, blood pressure screenings, health fairs)

·         Created and distributed fliers to elderly tenants regarding upcoming events and activities

 

04/12-06/14  Downtown/Marquette YMCA, YMCA of Greater St. Louis (St. Louis, MO)

                      Health and Wellness Instructor/TRX Instructor

·         Greeted visitors and members

·         Answered phone at fitness desk

·         Answered members’ questions about use and purpose of fitness equipment

·         Provided tours of fitness facility for new and prospective members

·         Demonstrated operation of fitness equipment to new and inexperienced members

·         Conducted Health and Wellness Assessment for new members

05/11-04/12  Marquette YMCA, YMCA of Greater St. Louis (St. Louis, MO)

                      Front Desk Receptionist/Membership Services Associate

·         Greeted visitors and members

·         Handled incoming calls on multi-line phone system

·         Updated and filed membership changes and cancellations

·         Followed closing and opening checklist for facility

·         Sorted mail and faxes

·         Completed credit card purchases using the VeriFone Omni 3750

·         Utilized membership management system to process membership applications and class enrollment (AS/400 and Y-Connect)

·         Answered questions from prospective members

11/12-02/14 Baisch and Skinner (St. Louis, MO)

                     Inventory Control/Stocker

·         Assisted wholesale customers

·         Unloaded pallets from main warehouse

·         Assessed inventory and placed warehouse orders for silk/polyester flowers and plants

·         Handled high customer and order volume during holidays and shows

·         Managed inventory spreadsheets

02/12-05/12 Food Corp/Avendco LLC (St. Louis, MO)

                     (dba Metropolitan Distribution and Old Vienna Vending, LLC)

                     Office Manager/Inventory Manager

·         Handled all invoicing for orders to area casinos for cigarette orders

·         Placed all beverage orders with area distributors

·         Managed warehouse inventory

              o RMA (Route Manager Advanced) , version 5.1.3b (Advantage Route Systems)

·         Managed vending machine system inventory and layouts

              o    Arrow Vision Management Software (InOne Technology)

·         Created purchase orders for all company purchases from wholesalers

·         Managed outgoing delivery driver inventory

·         Set up product list in inventory system and  mobile handhelds so all product inventory could be scanned in and out by drivers

                                               

01/10-Present  Artemis Images and Photography (St. Louis, MO)

                         Photographer and Proprietor

·         Special events photographer  

09/08-06/09 Kayak’s Coffee and Provisions (St. Louis, MO)

                     Barista/Cashier/Kitchen Prep/Cook

·         Completed food and drink order transactions

·         Kitchen food prep and line cook according to shift staffing needs

·         Bussed and cleaned tables

·         Managed coffee bar

01/06-06/08 Gardens of Valhalla Landscaping (Arvada, CO)

                     Design Consultant/Office Manager/Proprietor

·         Designed and maintained residential landscapes in the Arvada and Broomfield areas.

·         Ordered office and shop supplies

·         Handled accounts receivable and payable

·         Composed design scope statements and sketches for potential clients

06/06-11/06 Wings Over the Rockies Air & Space Museum (Denver, CO)

                     Department of Education Assistant

·         Performed tours for groups

·         Managed tour calendar by contacting and confirming scheduled tour groups

·         Updated educational material for summer camps

10/88-02/89 United States Air Force

                     Law Enforcement Specialist (501^st SPS, RAF Greenham Common, Berkshire, UK)

·         Completed border patrols of RAF Welford (Non-Nuclear Munitions Storage Area)

·         Assisted with building checks and inspections

·         Patrolled campus and responded to incident calls from dispatcher on duty

·         Discharge: General Under Honorable Conditions